Information Links

Goodwind's Kites reserves the right to change prices at any time due to supplier, factory-increased cost. Policies, prices and availability of products are subject to change without notice. Product descriptions, pictures, and availability are provided with intent of accuracy; however, Goodwind's Kites is not liable for errors, omissions, or misrepresentations.

Our pricing structure is based on quantity discount. The more you order of a specific item the less you pay for that item per order.

Washington State retail customers will pay 8.8% sales tax on all orders.

We offer wholesale and retail pricing. Wholesale pricing is available only to those customers that have a wholesale account with Goodwind's Kites.

To set up a wholesale account, download and fill out our Washington State Resale Certificate. Please include your tax ID or resale number along with contact information (email address/phone number) and return it completed to Goodwind's Kites. If you prefer, we can mail or fax a copy to you. Once your account is set up, you will be given a 7-digit account number. Please record or save this number to use as your wholesale login number. Login with this number to view wholesale pricing and place orders online as a wholesale customer. For new wholesale customers, we require pre-pay on your first wholesale order.

In addition to placing orders Online, customers can telephone or fax their orders to Goodwind's Kites. When placing an order please provide your account number if you have one, a phone number you can be reached at, and the name of the person placing the order. For each item on your order please specify the item's six-digit inventory number, a brief description of the item, and the quantity you need. We will also need shipping and billing information if you are a new customer.

Orders can be placed Monday through Friday, 10am to 6pm (Pacific Standard Time) by calling (206) 632-6151. Orders can be faxed at any time by dialing (206) 633-0301. We also accept orders submitted by email at info@goodwindskites.com. All orders are processed within 2 to 4 days time if all items are in stock.

Back Orders

If we do not have items at the time of processing your order, they will be placed on back order. We will send a notice indicating the items on backorder along with your invoice. If you have items that we're back ordered, please check back with us to see if they are available and we will ship at your request. Sometimes it can get pretty busy around here, so if you have not heard from us regarding your backorder please don't hesitate to drop us a line.

Payment Terms

We accept Visa, Master Card, or American Express. Credit card charges are not processed through the web. We run all charges by hand through a credit card machine. Credit card payments will be processed when order is shipped.

Wholesale orders paid with credit card will be subject to an additional 3.25% handling fee of the total invoice amount. Goodwind's Kites accepts prepayment with business checks, money orders, and cashiers check but will withhold shipment until funds are cleared.

Wholesale customers can apply for credit with Goodwind's Kites by downloading and filling out our Application for Credit Form. Print out and complete this form then fax or mail it to Goodwind's Kites.

Orders will be shipped C.O.D. or Pre-Pay until credit is approved, which takes approximately 30 days after references are submitted. Net 15 days will be extended at Goodwind's Kites discretion. Failure to pay credit accounts on time will result in immediate loss of credit status.

Payments should be made from the invoice, a statement will be sent by special request only.

Late Fees And Penalties

A late payment charge of 1.5%(annual percentage rate of 18%) shall be charged on all past due accounts. If the foregoing charges exceed the rate, which may be lawfully charged under applicable law, then such charges shall be calculated so as not to exceed the highest lawful interest. The customer shall pay all costs incurred in the collection of any past due accounts, including all collection agency fees courts costs, and attorney Fees as well as interest accrued.

Unpaid invoices are considered past due after 31 days of the invoice date. Unpaid invoices that exceed 45 days of the invoice date will be placed on COD status until the unpaid balance is cleared. In addition, all discounts or special arrangements (i.e., special terms or fee freight) will be void, and the entire total must be paid before any further orders can be placed. A $20.00 NSF fee will be applied to all returned checks.

Wholesale Minimum Order

We require a minimum of $150.00 or more for all wholesale orders. If your wholesale order falls below the minimum, your order will be billed at retail pricing.

International Orders And Shipping

All International shipping will be done by Global Express Mail through the United States Post Office. Check your customs before ordering. Please understand the following before you order. We will not be responsible if your country refuses to let the package in for any reason. If this should happen and the package is returned to us we will refund the purchase price less the shipping. All International orders must be prepaid and will be shipped upon confirmation of payment by wire transfer. Shipping and Handling are not reflected during checkout processes. We charge actual shipping, insurance, and handling fees for these orders. Any Tariffs and taxes are the responsibility of the receiver of the goods. Orders can be placed Monday through Friday, 10am to 6pm (Pacific Standard Time). Telephone your order to, (206) 632-6151 or fax at any time by dialing (206) 633-0301.

Track Shipping

If your order is shipped via UPS or United States Post Office, you will be able to track it. Once you order is shipped from our warehouse, we will send you an email conformation and provide you with a tracking number. Click on the tracking number and it will link you to the appropriate tracking page. Once you are there, follow the instructions to track your order. If you already have your tracking number, click on the appropriate link below.

Wholesale Shipping

Goodwind's Kites ships via UPS unless otherwise specified. Shipping and Handling charges are not reflected during checkout processes for Wholesale customers. We charge actual shipping, insurance and a handling fee which is 33% of the actual shipping cost for wholesale orders.

Other methods of shipping are available at customer's request, but will be subject to additional handling fees. On all COD orders, UPS requires a service charge of $10.00 per COD tag. A $7.00 service charge will be applied to all drop ship requests. Shipping address must be given at time of order.

UPS does not accept P.O. Box addresses. Shipments to Hawaii or Alaska are Blue Label or U.S. Post office. For wholesale customers, shipping will be calculated after order is processed.

At customers request we can provide total invoice amount with shipping before order is sent.

Retail Shipping

Shipping will be via UPS unless otherwise specified. Shipping is calculated by purchase amount (rates are subject to change). Charges indicate only those shipments within the Contiguous United States. Express shipping is available at customer's expense. Cost will be determined by Size and Weight.

Due to the nature of the products we carry, some packages may require extra shipping fees. We reserve the right to add these fees to your order. Multiple box shipments may also require extra shipping fees. Orders will leave our warehouse the same or next working day. Delays may occur during busy periods. Your order goes out in the order it is received.

Retail Shipping Rates

Returns

If you are unhappy with your purchase, you may return it with a copy of the original invoice. Any products that required custom cutting to size as well as fabric and materials cut by the yard are not returnable. We will accept returns for all items that are in good, unused and re-sellable condition. The customer has 15 days from the receipt of the item to return it to Goodwinds Kites. Customers are responsible for all shipping fees and shipping charges will not be refunded.

When returning items please send via UPS or U.S. Post Office (parcel post) and make sure to properly insure the items. All returns are subject to 15% restocking fee.

You must contact us by email at, info@goodwindskites.com or phone (206) 632-6151 for return approval.

Please send all returns to,

Goodwind's Kites
3420 Stone Way N.
Seattle, WA. 98103
United States

Privacy Statement

Goodwinds Kites has created this privacy statement in order to demonstrate our firm commitment to privacy and confidentiality.The following discloses our information gathering and dissemination practices for this website: www.goodwindskites.com.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

Our site uses cookies to keep track of your shopping cart.

This site contains links to other sites. www.goodwindskites.com is not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section. Financial information that is collected is used to bill the user for products and services.

We do not share or sell any information on our customers or anyone using our web-site with a third party. We treat all information as private and confidential.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Sensitive information is internally encrypted. The shopping cart uses a secure SSL server to transmit sensitive information.

Choice/Opt-Out

Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

1. You can send email to info@goodwindskites.com
2. You can call the following telephone number: 206-632-6151

Correct/Update

This site gives users the following options for changing and modifying information previously provided.

1. email info@goodwindskites.com
2. call the following telephone number: 206-632-6151

Contacting the Web Site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Goodwinds Kites.

Downloads

All files are in the PDF file format and are available for you to download and print out. If you do not have Adobe Acrobat Reader installed on your computer, click on the image below to go to the Adobe Acrobat Reader Download Page.

Application For Credit Form
Washington State Resale Certificate

Contact

Our store is located in Seattle Washington at the north end of Lake Union. Internet orders can be placed anytime. Our retail parts department is open Saturday 10am to 5pm, and Sunday 11am to 5pm for walk in and will call orders. Our sales representative will take calls and respond to emails Monday through Friday, 10am to 5pm (Pacific Standard Time).

Orders, sales, accounting and questions at,

All shipping and mail send to,

Goodwind's Kites
3420 Stone Way N.
Seattle, WA. 98103
United States